1. Subscription purchases
GROSURE ECOMM SOLUTIONS LLP operates MaruTally. Our subscriptions are intended for business use. Review the product, tier, billing period, price and tax details before paying.
Once a subscription is activated, we do not offer change-of-mind cancellation, refunds or prorated refunds for unused time. Stopping use of the service does not itself entitle you to a refund.
2. Payment errors and service issues
This policy does not exclude remedies required by applicable law, correction of duplicate or erroneous charges, or resolution of a paid order that is not supplied as agreed.
If your account is debited but access is not activated, contact us with the order and payment reference before paying again. We will check the payment and delivery status. An interrupted payment screen does not by itself prove that payment failed.
3. How to contact us
Email supportmarutally@gmail.com with your account email, order or invoice reference, payment date and a short description of the issue. Provide only relevant supporting information. Do not send passwords, OTPs, CVVs or full card details.
Where a refund is due, we will confirm the amount and processing arrangements. Payment-provider and bank posting times may vary; we do not promise a fixed posting date.
4. Renewals
Current purchases do not authorise automatic recurring charges. You can choose whether to make a future renewal purchase. Any future auto-renewal service will require separate authorisation and clear cancellation details.
Read this policy with the Terms and Conditions. Applicable mandatory rights remain unaffected.